Our Privacy Policy

Last Modified: July 3, 2009

We know that privacy is important to you. We take that seriously.

We fully comply with the Information Privacy Principles (IPP’s) in the Privacy Act 1988 (Australia), the Federal Government Privacy Amendment (Private Sector) Act 2000 (Australia), and the Spam Act 2003 (Australia). You can read the National Privacy Principles at http://www.privacy.gov.au.

But, more important than law, we promise to use common sense and to handle your personal information the way we would want you to handle ours.

• What personal information do you collect?
• How do you use my personal information?
• Will you give my personal information to someone else?
• Is my personal information secure?
• Can I access my personal information?
• What anonymous, non-identifying information do you collect?
• Will your Privacy Policy change?

What personal information do you collect?

We only collect personal information about you if you choose to share it with us.

If you send us an email inquiry, we ask you for your name (your first name is fine), your email address (so we can reply to you), and your question or message. If you would prefer that we call you back, we ask for your phone number.

If you subscribe to our free store newsletter, we ask for your name and email address.

If you place an order with us, you have the option of ordering as a Guest (not creating an account) or creating a free acount. If you create an account, we ask you for your first and last name as well as your email address. When you place the order, we ask for your name, your billing address, your shipping address (if different), your email address, and your payment information.

How do you use my personal information?

We will only use your personal information for the specific purpose we asked for it.

If you give us your name, email address, or phone number, we will only use it to reply to your specific questions and to communicate with you when you order from us. If you give us your postal address, we will only use it to deliver your order. If you give us your credit card information, we will only use it to process payment for your order.

You are able to send a cheque or a direct deposit as payment, which means you would not need to share your credit card details with us. You can also check out via PayPal, which allows you to use your credit card without providing that information to us.

If you provide us your credit card information, we follow all industry best practices to protect your information. We use Secure Sockets Layer (SSL) software, which encrypts the information you enter and have appropriate security measures in place to protect your information. We do not store or keep your credit card information in a database. It is only used to real-time process your order.

Will you give my personal information to someone else?

No.

We will never, under any circumstance, use your information for any other purpose or share your information with any other person or company, except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our server logs.

Your name, email address, and/or phone number will never be used for any other marketing purposes. We give you our 100% Spam-Free Guarantee. We hate spam as much as you do.

Is my personal information secure?

Yes.

We take the security of your personal information seriously.

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you. We use Secure Sockets Layer (SSL) software, which encrypts the information you enter.

You can verify that our site is SSL-secure when you reach our checkout page. You will see the following:

IN INTERNET EXPLORER:

Look for the "Secure" padlock.

IN FIREFOX:

Look for the blue background.

This makes this store secure to shop in - you can safely place an online order here.

Can I access my personal information?

Yes.

If you created a free account with us you can update your personal information yourself. You can change your name, address, phone number, or email address.

Or, if you prefer we do it, email, call, or mail us and let us know.

What anonymous, non-identifying information do you collect?

You can use this site without telling us who you are or revealing any personal information about yourself. We will not attempt to identify you or your personal browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our server logs.

We do use Google Analytics to see how our site is used. Through Google Analytics, we use cookies to tell us statistics about our site such as how many people are visiting our site, what pages they use, and how long they spend there.

We cannot find out any personal information, like your name or email address, or anything about your computer, by using cookies.

Most browsers are set up to accept cookies, but you can reset your browser to refuse all cookies or to tell you when a cookie is being sent and ask your permission. However, some features and services may not function properly if your cookies are disabled.

We do not link how you use our site to anything that identifies you.

We look at information about how our site is being used so that we can improve the content of our site and the services we might offer to you. We reserve the right to share certain pieces of anonymous, non-identifying, non-personal information about the aggregate use of our site by all of the users of our site with trusted third-parties, such as how many people visit our site or how many people visited a certain page on our site. This information is collective information about groups of users and does not reflect or reference any individually identifiable user.

Will your Privacy Policy change?

We will periodically review this Privacy Policy. We reserve the right to modify, add to, or remove portions of this policy at any time.

If we make a change to this policy, the updated policy will be posted here for you to review. We will also provide you with the ability to opt out of any use changes.

If you have any questions about this Privacy Policy, please do not hesitate to Contact Us.